July 8, 2016
To: Nelnet Education Loan Servicing, The U.S. Department of Education, the FSA Ombudsman Group
, and the Better Business Bureau of Nebraska
CC: Loretta Lynch, Barbara Lee, Barbara Boxer, Dianne Feinstein, and Barack Obama
BCC: The Nervous Breakdown
From: Ariel Gore, Oakland, CA
I am writing to make a formal complaint against Nelnet Education Loan Servicing and, by extension, the U.S. Department of Education that empowers them, for a pattern of willful incompetence that I believe amounts to fraud.
I entered college as a young single mom in 1990. I was told that an education was the road out of poverty. I did not take out any private loans. I took out the maximum government student loans recommended to me, and was assured they were reasonable based on the educational products that were being sold to me. Those loans amounted to less than $40,000. I did well in school and graduated from Mills College with honors in 1994. Instead of studying creative writing at the graduate level, I opted for a more “practical” master’s program in journalism and graduated from the University of California at Berkeley in 1996. I have been on an Income-Contingent / Income-Based Repayment Plan since 2002 and have always made the required payments on time.